The Long Strange Difficult Awesome Journey: Human Customer Service

There is a strong, three-way partnership between customer service, manners and experience. We have all had positive and negative customer service experiences, both of which we share with friends and family. No point in rambling on about this; but, it becomes very interesting to truly see how customer service and experience reflect manners.

By being more polite, you give your friends, co-workers, and business associates a better experience. This is something that I’ve been thinking of a lot recently, and I have actively tried to incorporate into my life. My business and my life have merged into one. And, I’ve realized that not every situation will be easy and positive. So, I have come to the realization that being honest and decisive when it comes to decision making is a mega benefit. This can range from working with a family member, friend, or new client. All of which are buyers of Darwin. So, when I say my worlds blend, they really do.

By applying better manners to improve daily customer service, I have seen my own mood increase in a positive way. Some of these examples may seem elementary; but, for me, they are a great way to practice this new wavelength of thought.

First example: replying to friends text messages. I admit that I check my phone on a consistent basis, even when I don’t have to. Texts, Snaps, Insta Messages, Emails... The weather for the 100th time. I am just wasting my own mental energy for no productive reason. To help improve this habit I have started to self-talk with myself, “how is looking at my phone right now an opportunity to improve?” Text Messages have been the best chance at this. When friends or family message, 9.9 times outta 10, it’s just to talk. The message gives me the chance to “listen electronically,” thoughtfully reply, and take the time to show I care. Even if it’s just a funny meme or gif. Now don’t get me wrong, I still fail a handful of times in the area of forgetting to respond, sometimes delaying a response, or just not wanting to talk. But by telling myself, “hey, it’s just polite, being nice, becoming and better friend, and or potentially could help down the road with a future or existing customer,” I encounter a much more positive mental state.

Second example: Saying hi to those who walk by. You don’t have to say hi to everyone that walks by. If you do, you might just be a weirdo. But, how about those people you always see that work or live in the same building, the restaurant or bar you seem to always find yourself at, or maybe delivery men and women you see at work/ in your building. I’ve noticed that I need to improve upon this. The New England stigma of head down, get your ass to where it needs to go is definitely true in me at times. But, I also know that isn’t who I am. By allowing myself to say hi, I know there is a greater opportunity that a memory can be formed-- built from a simple or prolonged experience. Maybe that smile or hello turns into a friendship, a client, or adventure buddy. It is this experience that is built from the thought of tying manners and customer service together.

Every waking moment of our day is an experience. Our attitude and perspective vastly shape what that experience feels like mentally and physically, which is pretty cool if you think about it. We are all trying our best every day anyway, why not make at least one person happier, or make 10 seconds of their day a spark of energy. It’s actually pretty fun.

Think back to the last positive customer service experience you had. When, where, why, and what was it? Most likely, the other party was genuinely nice and showed they cared. Implement that service with one or two people the next chance you get. You will not only approach the situation with a positive outlook, but will leave the moment with a sense of gratitude and fulfillment. Show that you genuinely cared and offered to help from within.